Welcome to the OTRS Absence Assistant manuals¶
This OTRS package includes an absence assistant. An user can request an absence like vacation to his leader. After that the leader will be automatically informed via mail. After the supervisor decide if request is approved or rejected, a message will sent to hr and requester. hr also have this own administration site to manage and configure the absence assistant.
This documentation is organized into a couple of sections:
- About us
- installation-docs
- usage-docs
About us¶
We love technology!!! That is our motto in short :-)
Since our foundation in the year 1988, becon has gone from one of the earliest IT service providers to being a full-service provider of solutions and services in the information and telecommunications technology industry.
Our mission is the implementation and optimization of data center services. Our focus is the automation of processes using both open and closed source solutions. We are a full-service partner, providing the entire range of value-adding services from consultation, strategy, installation, training, rollout, development, support and operational support for medium-sized and large corporations.
becon is a private company with locations in Munich, Berlin and Fulda. Our Germany-wide coverage allows us to provide on-site support to our customers throughout the country within a few hours – for those occasions when security concerns make remote support a non-option.
Data privacy and protection are core success factors for any reliable IT operation. The strict requirements on this subject area have led to a much greater awareness of security as well as to sophisticated protection and emergency provision strategies.
Azure AddOn is distributed under the becon license.
Architecture¶
This package developed with the core functionalities of OTRS. Files were added without touching the core files of OTRS. So the highest degree of upgradeability is guaranteed.
Requirements¶
OTRS Version Framework 6
- Date::Calc (6.x)
- Time::ParseDate
- Date::Format (1.x)
- MIME::Lite (3.x)
- Net::SMTP
- Digest::MD5 (2.x)
- Date::Holidays::DE
- DateTime::Event::Recurrence
Installation¶
Log in to your OTRS environment as an admin. Now go to the tab
Admin->Paket-Verwaltung
Upload the provided package here.( BeconAbsenceAssistant.opm ).
After installation you will find a new menu entry.
Also you find a new dashboard widget, called absence calendar. There are three different types of absence: Ill, MAZ and vacation
Go to the sysconfig (Core -> Absence) to configure the main parts.
Users¶
How to request an absence?¶
Go to the dashboard widget and use one of the types of absence: Ill, MAZ or Vacation
Ill
Select Ill to request illness.
Select the day (s) to which you want to request your illness. Do not forget to leave a note. Then click on the green hook to send the absence request.
MAZ
Select MAZ to request vacation from your overtime account.
Select the day (s) to which you want to request vacation from your overtime account. Do not forget to leave a note. Then click on the green hook to send the absence request.
Vacation
Select Vacation to request vacation.
Select the day (s) to which you want to request vacation. Do not forget to leave a note. Then click on the green hook to send the absence request.
How to see the process of my requests?¶
Go to “Absence -> Manage absence requests” in menu bar.
See here the current status of your leave requests. An absence can be stopped before the start of their appearance. To do this, click on the current request and click on the “cancel absence” button.
How to see the my current vacation account?¶
Go to “Absence -> Overview” in menu bar. On the left side you will find a widget box.
How to get an overview of other employees?¶
Go to “Absence -> Overview” in menu bar. On the left side you will find a widget box.
